Reflection Period & Returns

Consumers generally have the right to withdraw from an online purchase within 14 days of receiving their order.

Some of our products, however, are excluded from the right of withdrawal due to their perishable nature or limited shelf life. This applies in particular to products containing live biological material, such as liquid cultures and colonized grain spawn.

For all other products, the standard 14-day reflection period applies. Products must be returned in their original condition and, where applicable, unopened and with their original packaging intact.

Any exceptions to the right of withdrawal are clearly indicated on the relevant product page.

For full details about returns and the right of withdrawal, please refer to our terms and conditions.