Customer Service FAQ
Ordering & Payment
I have placed an order. Is it still possible for me to change or cancel it?
If you need to change or cancel your order, please contact us as soon as possible. In many cases, we can still make changes or cancel your order, but once it has been shipped, we can no longer accommodate your request.
What payment methods are available in the webshop?
We accept payments via bank transfer, Paypal, and cards.
Can I make the payment later?
Unfortunately, this is not currently possible.
Can I return my order?
Returns are not possible due to the limited shelf life of our products.
My order is either incomplete or damaged. How can we resolve this issue?
If your order is incomplete or damaged, please contact us. Our contact information is available on the contact page.
Is there a minimum order amount?
Yes. The minimum order amount is €24.99, excluding shipping costs. If your cart total is below this amount, you’ll need to add additional products before you can complete your order. Please note that the minimum order value is calculated after discounts have been applied.
Shipping & Delivery
What are the shipping costs?
For detailed information on shipping costs, please visit our shipping page. There, you will find the shipping costs categorized by country.
What delivery options are available to choose from?
We currently offer standard shipping through DHL and UPS, which provides a good balance of cost and speed. If you would like to use a different delivery method, please contact us.
Do you offer free shipping?
Yes, we do! Check our shipping page to see the minimum order amount for free shipping.
What is the estimated delivery time?
Estimated delivery times by country are listed on our shipping page. Please note that these times are estimates; no rights can be derived from them.
What countries do you deliver to?
We ship to all countries within the European Union. Unfortunately, we cannot deliver to the UK at this time.
Is it possible for me to pick up my order?
Unfortunately, picking up an order is not possible at this time.
Can I have my package delivered to a pickup location?
Regrettably, we are not able to offer this option at the moment.
Privacy & Regulation
How can I submit a question or complaint?
If you have any questions or complaints, please submit them through our contact page.
I would like to delete my data. Is that possible?
This is possible. To proceed, please send a message through our contact page. You will receive a confirmation acknowledging the receipt of your message, and we will process your request as soon as possible. Once your data has been deleted, you will receive another confirmation.
I would like to see my data. Is that possible?
This is possible. To proceed, please send us a message through our contact page. We will then inform you of the personal data we hold.
How long will you retain my data?
We retain personal data for a period of two years.
What personal data do you keep about me as a customer?
We collect the following personal information:
- Internet browser and device type
- First and last name
- Address
- Phone number
- Email address
- Any other personal information you voluntarily provide, such as when creating a profile on our website or through correspondence and phone calls
- Location data
- Information about your activities on our website
Where can I find the terms and conditions?
The terms and conditions can be found here.
How do you manage personal data?
You can find this information in our privacy statement.
Product Information & Reviews
Is there a warranty for the products?
We provide a warranty for all our products. If any product is not functioning correctly, please contact us through our contact page. We will then seek an appropriate solution.
Can I leave a review?
That is certainly possible. In fact, we are very happy if you want to make the effort.