Customer Service FAQ

Ordering & Payment

If you need to change or cancel your order, please contact us as soon as possible. In many cases, we can still make changes or cancel your order before it has been processed and shipped.

If you wish to withdraw from your purchase after this point, please note that the right of withdrawal does not apply to all products. You can find more information on our Reflection Period & Returns page.

We accept payments by credit and debit card, iDEAL | Wero, PayPal and bank transfer.

Unfortunately, this is not currently possible.

Some products can be returned within the applicable reflection period, while others are excluded from the right of withdrawal due to their nature or limited shelf life.

Please visit our Reflection Period & Returns page for more information about which products are eligible for return and the applicable conditions.

If your order is incomplete or damaged, please contact us. Our contact information is available on the contact page.

Yes. The minimum order amount is €19.50, excluding shipping costs. If your cart total is below this amount, you’ll need to add additional products before you can complete your order. Please note that the minimum order value is calculated after discounts have been applied.

Your payment will appear as “AS order” followed by your order number. Our full brand name will not appear on your credit card statement.

Shipping & Delivery

For detailed information on shipping costs, please visit our shipping page. There, you will find the shipping costs categorized by country.

We ship orders with DHL throughout the European Union. Orders to Ireland are shipped with UPS.

Yes, we do! Check our shipping page to see the minimum order amount for free shipping.

Estimated delivery times by country are listed on our shipping page. Please note that these times are estimates; no rights can be derived from them.

We ship to all countries within the European Union. At this time, we do not ship to destinations outside the EU, including the United Kingdom.

Unfortunately, picking up an order is not possible at this time.

We currently do not offer pickup locations as a delivery option during checkout. However, DHL and UPS may allow you to redirect your package to a nearby pickup location after it has been shipped. Available options depend on the carrier and destination.

Privacy & Regulation

If you have any questions or complaints, please submit them through our contact page.

This is possible. To proceed, please send a message through our contact page. You will receive a confirmation acknowledging the receipt of your message, and we will process your request as soon as possible. Once your data has been deleted, you will receive another confirmation.

This is possible. To proceed, please send us a message through our contact page. We will then inform you of the personal data we hold.

We retain personal data for a period of two years.

We collect the following personal information:

  • Internet browser and device type
  • First and last name
  • Address
  • Phone number
  • Email address
  • Any other personal information you voluntarily provide, such as when creating a profile on our website or through correspondence and phone calls
  • Location data
  • Information about your activities on our website

The terms and conditions can be found here.

You can find this information in our privacy statement.

Product Information & Reviews

We provide a warranty for all our products. If any product is not functioning correctly, please contact us through our contact page. We will then seek an appropriate solution.

Absolutely! We really appreciate you taking the time to share your experience. If you haven’t received a review invitation by email, just let us know and we’ll be happy to send you one.